RECOMMENDATIONS
Instead of just using instagram or facebook, we can try selling our products through Shopee or Lazada.
Different
Platforms
Instead of selling only themed gift boxes with chocolates.
We can try selling themed tote bags or shirts
Different
PRODUCTS
Set up physicals stores where customers near us can try our product and buy our product directly.
Physical
Stores
Our target group should not only consist of teenagers or kids. We should also sell products that attract adults or seniors.
Target
Group
We could promote our products on the latest media such Tiktok where people try new trends.
Promotions
Selling to shop owners so that products can be promoted and sold in bulks.
Retail
Shops
PROBLEMS
1.
Last minute cancellation by customers.
2.
Chocolate products melted during delivery before reaching the customer.
3.
Not enough storage space for chocolate products.
4.
The product delivered is not up to customer standards.
5.
Products are not delivered during the period as promised.
6.
Unable to fulfill bulk orders by customers.
SOLUTIONS
1.
Create a cancellation policy. Customer need to pay deposit first and told that any last minute cancellation the deposit will not be returned. The full payment will be made before delivery.
2.
Package the chocolate with air tight and use materials such as insulated box, bubble wrap and cold pack.
3.
Use bigger box and arrange the chocolate products so it can fit in box.
4.
Told the customer that our company already tried the best and ask feedback from customer to improve further.
5.
Products are not delivered during the period as promised.
6.
Create partnership with courier service so can ship bulk item at cheaper price. Learn to bulk packaging.